Outage in Zoom

Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.

Minor

March 16, 2026 - Started about 3 hours ago
Official incident page

Incident Report

We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

IDENTIFIED 6 minutes ago - at 03/17/2026 05:18AM

We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING 34 minutes ago - at 03/17/2026 04:50AM

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

INVESTIGATING about 2 hours ago - at 03/17/2026 03:54AM

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

INVESTIGATING about 2 hours ago - at 03/17/2026 03:14AM

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

INVESTIGATING about 3 hours ago - at 03/17/2026 02:30AM

We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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