Outage in Zoom

Service Degradation with Meeting Conversations Missing in ZRA (Zoom Revenue Accelerator) Conversation List Across US Regions

Resolved Minor

March 19, 2026 - Started about 18 hours ago - Lasted 35 minutes
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a service degradation where meeting conversations were missing from the ZRA (Zoom Revenue Accelerator) conversation list across US regions for 35 minutes. The issue affected users' ability to view their meeting conversations within the revenue accelerator tool. Zoom identified the root cause and fully resolved the incident, restoring normal functionality to the conversation list feature.

We are currently investigating a service degradation with meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 18 hours ago - at 03/19/2026 10:11PM

This incident has been resolved.

MONITORING about 18 hours ago - at 03/19/2026 09:59PM

The service degradation affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions has been resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 18 hours ago - at 03/19/2026 09:47PM

We have successfully identified the root cause affecting meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 18 hours ago - at 03/19/2026 09:39PM

We are currently investigating a service degradation with meeting conversations missing in ZRA (Zoom Revenue Accelerator) conversation list across US regions

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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