Outage in Zoom

Service Degradation Affecting CX Analytics

Resolved Minor

August 11, 2026 - Started 1 day ago - Lasted 28 minutes
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a 28-minute service degradation affecting CX Analytics and the Reporting Service on August 11, 2026, between 15:05 and 17:27 UTC. The root cause was identified and a resolution was implemented. Services were fully restored and confirmed resolved by the Zoom team.

We are currently investigating a service degradation with CX Analytics. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Components affected

Zoom Reporting Service

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 08/11/2026 06:27PM

This incident has been resolved and the affected services have been restored.

MONITORING 1 day ago - at 08/11/2026 06:04PM

The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 1 day ago - at 08/11/2026 06:01PM

We have successfully identified the root cause affecting CX Analytics.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING 1 day ago - at 08/11/2026 06:00PM

We are currently investigating a service degradation with CX Analytics.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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