Outage in Zoom

Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

Resolved Minor

November 11, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a 2.4-hour outbound SMS degradation affecting a subset of US region users, while inbound SMS remained fully operational throughout. The issue was traced to an underlying carrier problem, which the carrier successfully resolved. Services were confirmed fully restored at the conclusion of the incident.

We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Components affected

Zoom SMS/MMS (Inbound/Outbound) Zoom SMS/MMS (Inbound/Outbound) Zoom SMS (Send meeting invite via SMS)

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 11/12/2026 04:45AM

This incident has been resolved and the affected services have been restored.

MONITORING 3 days ago - at 11/12/2026 04:04AM

The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier.

We will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 3 days ago - at 11/12/2026 03:24AM

We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region.

We will keep you informed with timely updates as progress is made.

IDENTIFIED 3 days ago - at 11/12/2026 02:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 11/12/2026 02:21AM

We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region.
Inbound SMS remains operational and unaffected.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

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