Outage in Zoom
Service Degradation Affecting Zoom Phone Calls in China Region
Resolved MinorIncident Report
Summary AI Generated
Zoom Phone experienced a 7.3-hour service degradation affecting inbound and outbound calls for users with specific Shanghai, China phone number prefixes. The root cause was identified and traced to an underlying carrier issue, which Zoom worked with the carrier to resolve. Services were fully restored and confirmed resolved after a monitoring period.
We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China.
Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Components affected
Zoom Calling (Inbound/Outbound)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/13/2026 04:53PM
This incident has been resolved and the affected services have been restored.
MONITORING
1 day ago - at 11/13/2026 02:21PM
The issue affecting Zoom Phone calls in China region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
1 day ago - at 11/13/2026 11:30AM
We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China.
Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
1 day ago - at 11/13/2026 09:45AM
We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China.
Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
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