Outage in ZoomInfo

ZoomInfo Platform Issues

Resolved Minor

September 13, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of and investigating issues related to latency for some customer using our Enterprise API. Please know our engineering teams are working hard with this vendor to resolve these issues and get everything up and running as soon as possible.

Components affected

ZoomInfo Enterprise API ZoomInfo Salesforce

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 09/13/2022 03:16PM

A fix has been implemented to address the latency in Enterprise API, Bulk CRM Exports, and Latency. We are monitoring the results closely.

INVESTIGATING over 3 years ago - at 09/13/2022 02:52PM

MarketingOS users should now be able to use the MarketingOS platform without issue or latency.

We are continuing to investigate latency for some users using our Enterprise API, Enrich, and Bulk (26 or more record) CRM Exports.

INVESTIGATING over 3 years ago - at 09/13/2022 02:23PM

We are continuing to investigate latency for some users using our Enterprise API, Enrich, and Bulk (26 or more record) CRM Exports.

Additionally, some customers using our MarketingOS platform may experience latency or errors. We are actively investigating this.

INVESTIGATING over 3 years ago - at 09/13/2022 02:14PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 09/13/2022 02:09PM

We are continuing to investigate the latency that some customers are experiencing.

INVESTIGATING over 3 years ago - at 09/13/2022 01:52PM

We are aware of and investigating issues related to latency for some customer using our Enterprise API.

Please know our engineering teams are working hard with this vendor to resolve these issues and get everything up and running as soon as possible.

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