Outage in Zowie

Gen AI partial unavailability

Resolved Minor

April 02, 2026 - Started 3 days ago - Lasted about 6 hours
Official incident page

Incident Report

Zowie's partial unavailability due to providers technical issues. We are closely monitoring the situation and we will update this incident in case of further changes.

Components affected

Zowie Embedded Widget Zowie Standalone Widget Zowie Live Chat Widget Zowie Chat API

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/02/2026 12:53PM

The issue causing degraded performance has been fully resolved. AI Agent is now operating as intended.

MONITORING 3 days ago - at 04/02/2026 11:37AM

We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.

IDENTIFIED 3 days ago - at 04/02/2026 10:14AM

We’ve identified the issue causing Ai Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.

INVESTIGATING 3 days ago - at 04/02/2026 07:13AM

Zowie's partial unavailability due to providers technical issues. We are closely monitoring the situation and we will update this incident in case of further changes.

Latest Zowie outages

Inbox Degradation - 2 months ago

Network Stability Issue - 4 months ago

Network Degradation - 5 months ago

Problems with sending email messages - 7 months ago

Users are unable to access Zowie platform - 8 months ago

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