Outage in Zscaler

Beijing III, Shanghai Datacenter Issue

Resolved Minor

February 28, 2026 - Started about 1 month ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Zscaler experienced an issue with their Beijing III and Shanghai datacenters that impacted traffic routing for users in the APAC region. The service disruption lasted 1.1 hours and affected users' ability to route traffic through these primary datacenter locations. Zscaler identified the root cause and resolved the issue, recommending users failover to secondary datacenters during the incident.

Zscaler has detected an issue with our Beijing III, Shanghai datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Sat, 28 Feb 2026 14:14:41 UTCWe have identified the root cause of the issue and working on resolution.Update - Sat, 28 Feb 2026 14:14:41 UTCWe have identified the root cause of the issue and working on resolution.

Components affected

Zscaler APAC Zscaler Beijing III Zscaler Shanghai

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