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Outage in Zscaler

Mumbai VI Data Center Issue

Resolved Minor
April 18, 2026 - Started 2 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Zscaler experienced an issue with its Mumbai VI datacenter in the APAC region that lasted 3.2 hours. The incident affected traffic routing through that datacenter, requiring users to failover to secondary or alternate datacenters to maintain service. Zscaler investigated and worked to isolate the problem and identify the root cause during the outage period.

Zscaler has detected an issue with its Mumbai VI datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Sat, 18 Apr 2026 11:00:04 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.
Components affected
Zscaler APAC Zscaler Mumbai VI

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