Outage in Zscaler
Reporting and Logging Issue
Resolved Minor
July 08, 2026 - Started 12 days ago
- Lasted 12 days
Incident Report
Summary AI Generated
A backend service responsible for log report generation became unresponsive on the zscalerthree.net (ZS3) cloud, causing intermittent failures when customers attempted to download Web Insights logs, with the issue later recurring and expanding to also impact zscloud.net. The root cause was identified and corrective actions were applied on July 8, 2026, though the problem resurfaced, requiring a formal fix targeting the "request context is no longer available" error. The fix has since been deployed to ZS3 and ZSN clouds and is in a soak phase, with deployment to ZS2 and ZSC clouds scheduled for the following weekend.
Zscaler is currently investigating reports of an issue affecting Reporting and Logging on the zscalerthree.net cloud. Customers may intermittently encounter errors when attempting to download Web Insights logs.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause: A backend service responsible for log report generation became unresponsive in the affected environment, causing intermittent log download failures until corrective action was taken.Latest Update - Sun, 12 Jul 2026 07:20:33 UTCThe fix for the "request context is no longer available" error when downloading Web Insights logs has been successfully deployed to the ZS3 and ZSN clouds and is currently in the soak phase. Deployment to ZS2 and ZSC clouds is scheduled for the coming weekend and further updates will be shared accordingly.Update - Wed, 08 Jul 2026 17:26:51 UTCZscaler has implemented corrective actions to remediate the issue and is continuing to monitor the environment to ensure sustained stability.Update - Wed, 08 Jul 2026 21:07:11 UTCFollowing the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.Update - Thu, 09 Jul 2026 08:15:20 UTCZscaler is currently investigating reports of a recurring issue affecting Reporting and Logging on the zscalerthree.net cloud, with additional reports impacting zscloud.net. Customers may intermittently experience errors when attempting to download Web Insights logs.Update - Sun, 12 Jul 2026 07:20:33 UTCThe fix for the "request context is no longer available" error when downloading Web Insights logs has been successfully deployed to the ZS3 and ZSN clouds and is currently in the soak phase. Deployment to ZS2 and ZSC clouds is scheduled for the coming weekend and further updates will be shared accordingly.
Components affected
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