Outage in Zscaler
AgentZ: 503 Service Temporarily Unavailable errors when submitting cases
Resolved Minor
July 13, 2026 - Started 7 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
**Zscaler – AgentZ 503 Error Incident Summary** Customers experienced 503 Service Temporarily Unavailable errors when submitting support cases through the AgentZ portal, affecting the Admin UI for approximately 2.8 hours. The root cause was identified and a resolution was implemented. The incident was classified as minor in scope.
We are currently investigating a potential issue were customers are experiencing 503 Service Temporarily Unavailable errors when submitting support cases via AgentZ.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Mon, 13 Jul 2026 16:35:35 UTCWe have identified the root cause of the issue and working on resolution.
Components affected
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