Outage in Zscaler
Santiago I Datacenter Issue
Resolved Minor
August 22, 2026 - Started 3 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Zscaler experienced an issue with its Santiago I datacenter in the Americas region, lasting approximately 1.7 hours. The problem caused traffic-impacting disruptions, prompting Zscaler to advise affected customers to failover to a secondary or alternate datacenter while engineers worked to isolate the root cause. The incident was classified as minor, with Zscaler actively investigating and providing updates through the customer support portal.
Zscaler has detected an issue with our Santiago I datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Sat, 22 Aug 2026 12:35:58 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.
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