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Outage in Zscaler

Chennai II Datacenter Issue

Resolved Minor
November 02, 2026 - Started 1 day ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Zscaler experienced an issue with its Chennai II datacenter affecting APAC region services, lasting approximately 1.4 hours. The team actively worked to isolate the problem and identify the root cause, advising affected customers to failover to a secondary or alternate datacenter in the interim. The incident was classified as minor, with resolution details and further updates made available through the Zscaler customer support portal.

Zscaler has detected an issue with our Chennai II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Mon, 02 Nov 2026 06:07:48 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.
Components affected
Zscaler APAC Zscaler Chennai II

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