Outage in Zscaler
Mexico City I, Mexico City II Datacenter Issue
Resolved Minor
October 28, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
**Zscaler experienced a datacenter issue affecting its Mexico City I and Mexico City II facilities in the Americas region, lasting approximately 3.2 hours.** The root cause was identified as a problem with a third-party network provider, which caused traffic-impacting disruptions for affected users. Zscaler mitigated the issue by advising customers to failover to secondary or alternate datacenters while teams worked to resolve the underlying network provider problem.
Zscaler has detected an issue with our Mexico City I, Mexico City II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Thu, 29 Oct 2026 01:04:30 UTCAn issue with a third-party network provider has been identified, and Zscaler teams are actively working to address and mitigate the problem.
Components affected
Zscaler AmericasTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Zscaler outages
Experience Center Issue - 11 days ago
Audit Logs Issue - 11 days ago
Zscaler Admin Console issue - 14 days ago
Mexico City II Datacenter Issue - 18 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
