Outage in Zuora

Delay in processing asynchronous jobs on EU and NA1 Production environments

Resolved Minor
July 24, 2023 - Started about 2 years ago - Lasted about 17 hours
Official incident page

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Outage Details

Our engineers are investigating a delay in processing asynchronous jobs on EU and NA1 Production environments. Asynchronous jobs include Bill Runs, Payment Runs, Journal Runs, Invoice Generation, Notifications and Exports.
Components affected
Zuora Production Batch Operations Zuora Production Analytics Zuora Production Analytics Zuora Production Batch Operations
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/25/2023 08:15AM

This incident has been resolved.

MONITORING about 2 years ago - at 07/24/2023 04:00PM

All delayed jobs have been processed. We continue to monitor the performance for now.

IDENTIFIED about 2 years ago - at 07/24/2023 03:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 07/24/2023 02:59PM

Our engineers are investigating a delay in processing asynchronous jobs on EU and NA1 Production environments.
Asynchronous jobs include Bill Runs, Payment Runs, Journal Runs, Invoice Generation, Notifications and Exports.

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