Outage in Zuora

Service degradation impacting NA2 production tenants

Resolved Major
October 23, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Our engineers are investigating performance degradation in the NA2 production environment with the highest priority.
Components affected
Zuora Production Batch Operations Zuora Production Analytics Zuora Production UI Zuora Production API Zuora Production Integrations
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/23/2023 07:07PM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/23/2023 02:36PM

Performance is now back to normal and we are continuing to monitor.

IDENTIFIED almost 2 years ago - at 10/23/2023 02:22PM

We have applied mitigation measures, and the performance is recovering. We are monitoring the performance improvement and the recovery back to normal. Our engineers continue to work on this for now.

INVESTIGATING almost 2 years ago - at 10/23/2023 01:54PM

We are continuing to investigate this issue with utmost priority.

INVESTIGATING almost 2 years ago - at 10/23/2023 01:34PM

Our engineers are investigating performance degradation in the NA2 production environment with the highest priority.

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