Outage in Zuora

The Chase Payment Gateway in SBX are receiving the error "INTEGRATION_ERROR -- Gateway integration system encountered an error.

Resolved Minor
February 14, 2024 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

The Chase Payment Gateway in SBX and CSBX are receiving the error "INTEGRATION_ERROR -- Gateway integration system encountered an error. The problem impacts all sandboxes and all central sandboxes.
Components affected
Zuora Sandbox Integrations Zuora Sandbox Integrations Zuora Sandbox Integrations
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/15/2024 03:41AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 02/15/2024 01:17AM

We continue to engage with Chase on this issue and will post an update when available

IDENTIFIED over 1 year ago - at 02/14/2024 04:09PM

We are waiting gateway provider chase orbital response.

INVESTIGATING over 1 year ago - at 02/14/2024 04:08PM

The Chase Payment Gateway in SBX and CSBX are receiving the error "INTEGRATION_ERROR -- Gateway integration system encountered an error. The problem impacts all sandboxes and all central sandboxes.

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