Outage in Zuora

Zuora Billing Analytics is unavailable in EU Production

Resolved Major
April 10, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have detected that Zuora Billing Analytics is unavailable for customers in EU production environment. We are investigating the issue with the highest priority now.
Components affected
Zuora Production Analytics
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/10/2024 05:28AM

This Incident has been resolved

MONITORING 10 months ago - at 04/10/2024 04:57AM

A fix has been applied. We are monitoring the result.

INVESTIGATING 10 months ago - at 04/10/2024 02:06AM

We have detected that Zuora Billing Analytics is unavailable for customers in EU production environment. We are investigating the issue with the highest priority now.

Latest Zuora outages

CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants - about 1 month ago
Intermittent Performance Degradation on a Subset of NA2 Production - about 1 month ago
Intermittent Performance Degradation on a Subset of EU Production - about 1 month ago
Zuora Login via UI Unavailable for Subset of Users - about 1 month ago
Delay in invoice pdf generation on NA2 production environment - about 2 months ago

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