Outage in Zuora

Optional lookup fields on Object records not synced with Zuora Connector for Salesforce CRM

Resolved Minor
June 13, 2024 - Started 6 months ago - Lasted 8 days
Official incident page

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Outage Details

Our Engineering team has identified an issue where optional lookup fields on Object records are not synced with Zuora Connector for Salesforce CRM. This does not impact parent-child object records.
Components affected
Zuora Sandbox Integrations Zuora Sandbox Batch Operations Zuora Sandbox Integrations Zuora Sandbox Batch Operations Zuora Sandbox Analytics Zuora Sandbox Batch Operations Zuora Central Sandbox Zuora Production Batch Operations Zuora Production Batch Operations Zuora Production Analytics Zuora Production Analytics Zuora Central Sandbox Zuora Production Analytics Zuora Sandbox UI Zuora Sandbox UI Zuora Sandbox UI Zuora Sandbox API Zuora Sandbox API Zuora Sandbox Integrations Zuora Sandbox Analytics Zuora Sandbox Analytics Zuora Central Sandbox Zuora Production API Zuora Production API Zuora Production Integrations Zuora Production Integrations Zuora Production Integrations Zuora Production Batch Operations Zuora Sandbox API Zuora Production UI Zuora Production UI Zuora Production API Zuora Production UI
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/22/2024 12:58AM

This incident has been resolved.

IDENTIFIED 6 months ago - at 06/14/2024 02:59AM

A fix has been implemented in the Sandbox environment, and we are monitoring the results.

IDENTIFIED 6 months ago - at 06/13/2024 11:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 06/13/2024 11:34PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 06/13/2024 11:28PM

Our Engineering team has identified an issue where optional lookup fields on Object records are not synced with Zuora Connector for Salesforce CRM. This does not impact parent-child object records.

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