Outage in Zuora

Callout Delays on EU Sandbox Environments

Resolved Minor
October 24, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Zuora Sandbox UI Zuora Sandbox API Zuora Sandbox Integrations Zuora Sandbox Batch Operations
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/24/2024 06:48PM

This incident has been resolved.

MONITORING 3 months ago - at 10/24/2024 04:31PM

We have implemented a fix and are monitoring the results while the latency drops.

INVESTIGATING 3 months ago - at 10/24/2024 01:40PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/24/2024 01:39PM

We are currently investigating this issue.

Latest Zuora outages

CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants - about 1 month ago
Intermittent Performance Degradation on a Subset of NA2 Production - about 1 month ago
Intermittent Performance Degradation on a Subset of EU Production - about 1 month ago
Zuora Login via UI Unavailable for Subset of Users - about 1 month ago
Delay in invoice pdf generation on NA2 production environment - about 2 months ago

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