Outage in Zuora

Workflow performance issues in sandbox environments

Resolved Minor
October 25, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating performance degradation with Workflow, which impacts tasks related to file upload and download (Data Query, Data Source Exports, File upload, etc.). The impact is limited to customers in the NA1 Sandbox, NA2 Sandbox, NA1 Central Sandbox, and NA2 Central Sandbox environments. We’re investigating this with the highest priority.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/25/2024 10:17PM

This incident has been resolved.

MONITORING 3 months ago - at 10/25/2024 09:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/25/2024 09:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 10/25/2024 08:15PM

We are currently investigating performance degradation with Workflow, which impacts tasks related to file upload and download (Data Query, Data Source Exports, File upload, etc.). The impact is limited to customers in the NA1 Sandbox, NA2 Sandbox, NA1 Central Sandbox, and NA2 Central Sandbox environments. We’re investigating this with the highest priority.

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