Outage in Zuora

Object Manager UI and Custom Objects API Unavailable in Sandbox and Central Sandbox

Resolved Minor
November 14, 2024 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue where Object Manager UI and Custom Objects API are unavailable in NA1/NA2/EU1 Sandbox and NA1 Central Sandbox environments.
Components affected
Zuora Sandbox UI Zuora Sandbox UI Zuora Sandbox UI Zuora Sandbox API Zuora Sandbox API Zuora Sandbox API Zuora Central Sandbox Zuora Central Sandbox
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/14/2024 07:00AM

This incident has been resolved.

MONITORING 2 months ago - at 11/14/2024 12:52AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 11/14/2024 12:22AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 11/14/2024 12:21AM

We are currently investigating an issue where Object Manager UI and Custom Objects API are unavailable in NA1/NA2/EU1 Sandbox and NA1 Central Sandbox environments.

Latest Zuora outages

CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants - about 1 month ago
Intermittent Performance Degradation on a Subset of NA2 Production - about 1 month ago
Intermittent Performance Degradation on a Subset of EU Production - about 1 month ago
Zuora Login via UI Unavailable for Subset of Users - about 1 month ago
Delay in invoice pdf generation on NA2 production environment - about 2 months ago

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