Outage in Zuora

CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants

Resolved Minor

December 22, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

Components affected

Zuora Production Batch Operations Zuora Production Batch Operations Zuora Production Batch Operations

Need to monitor Zuora outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/23/2024 08:50AM

This incident has been resolved.

MONITORING over 1 year ago - at 12/23/2024 04:42AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 12/23/2024 04:30AM

Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.

IDENTIFIED over 1 year ago - at 12/22/2024 07:02AM

We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service.

Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

Latest Zuora outages

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions. - 25 days ago

Zrevenue RC work bench data query Issue reported after the DB maintenance - about 2 months ago

Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants. - 2 months ago

Temporary disruption to Zephr services - 5 months ago

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync - 6 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook