Outage in Zuora

CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants

Resolved Minor
December 22, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.
Components affected
Zuora Production Batch Operations Zuora Production Batch Operations Zuora Production Batch Operations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/23/2024 08:50AM

This incident has been resolved.

MONITORING about 1 month ago - at 12/23/2024 04:42AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 12/23/2024 04:30AM

Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.

IDENTIFIED about 1 month ago - at 12/22/2024 07:02AM

We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service.

Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

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