Outage in Zuora

Performance Degradation for a subset of tenants in Central Sandbox

Resolved Minor
February 04, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We observed a performance degradation in Central Sandbox causing delays in performing bill runs, payment runs, data source exports, and event notifications/callouts for a subset of tenants. A fix has been implemented and we are monitoring the results.
Components affected
Zuora Central Sandbox Zuora Central Sandbox
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2025 06:39AM

This incident has been resolved.

MONITORING 3 months ago - at 02/04/2025 04:07PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 02/04/2025 03:18PM

We observed a performance degradation in Central Sandbox causing delays in performing bill runs, payment runs, data source exports, and event notifications/callouts for a subset of tenants.
A fix has been implemented and we are monitoring the results.

Latest Zuora outages

Performance degradation on Data Query in APAC Central Sandbox environment - 8 days ago
Internal server error when opening Customer Accounts in the Zuora UI - about 1 month ago
Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9) - about 2 months ago
Delay in Notifications - about 2 months ago
Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants. - about 2 months ago

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