Outage in Zuora

Performance degradation on Data Query for a subset of EU Production tenants

Resolved Minor
February 20, 2025 - Started 4 days ago - Lasted about 5 hours
Official incident page

Need to monitor Zuora outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zuora, and never miss an outage again.
Start Free Trial

Outage Details

Our engineers are investigating with highest priority Data Query performance degradation for a subset of EU Production tenants
Components affected
Zuora Production UI Zuora Production API
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 02/20/2025 02:31PM

This incident has been resolved.

MONITORING 3 days ago - at 02/20/2025 12:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 02/20/2025 12:15PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 02/20/2025 09:27AM

Our engineers are investigating with highest priority Data Query performance degradation for a subset of EU Production tenants

Latest Zuora outages

Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21 - 1 day ago
Zuora Reporting service degradation in EU production - 2 days ago
Zuora Connector for Salesforce CRM Sync Performance degradation for NA production tenants between 1:25 pm PST - 3:20 pm PST - 6 days ago
Performance degradation affecting custom objects v2 API calls on EU and NA1 Production - 11 days ago
Zuora Connector for Salesforce CRM Sync Performance degradation for subset of Central sandbox tenants - 12 days ago

Be the first to know when Zuora and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3747 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook