Outage in Zuora

Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21

Resolved Minor
February 22, 2025 - Started 2 months ago - Lasted 5 days
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Zuora Sandbox Integrations Zuora Production Integrations
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/28/2025 04:03AM

This incident has been resolved.

MONITORING about 2 months ago - at 02/26/2025 11:23PM

Fix has been deployed in production and we are monitoring the results.

MONITORING about 2 months ago - at 02/26/2025 09:08PM

Fix has been deployed in sandbox and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/22/2025 07:22PM

The issue has been identified and a fix is being implemented.

Latest Zuora outages

Performance degradation on Data Query in APAC Central Sandbox environment - 8 days ago
Internal server error when opening Customer Accounts in the Zuora UI - about 1 month ago
Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9) - about 2 months ago
Delay in Notifications - about 2 months ago
Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants. - about 2 months ago

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