Outage in Zuora

Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants.

Resolved Minor

February 27, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Zuora Sandbox UI

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/04/2025 07:18AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 02/28/2025 11:07AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 02/27/2025 10:04PM

We are currently investigating this issue.

Latest Zuora outages

Performance degradation on Data Query in APAC Central Sandbox environment - 8 days ago

Internal server error when opening Customer Accounts in the Zuora UI - about 1 month ago

Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9) - about 2 months ago

Delay in Notifications - about 2 months ago

Zuora Knowledge Center is Unavailable - about 2 months ago

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