Outage in Zuora

Internal server error when opening Customer Accounts in the Zuora UI

Resolved Minor
March 13, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 03/13/2025 10:24PM

This incident has been resolved.

MONITORING 1 day ago - at 03/13/2025 09:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 03/13/2025 05:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 03/13/2025 05:18PM

We have identified the issue and are working on the fix.

INVESTIGATING 1 day ago - at 03/13/2025 04:43PM

We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants

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