Outage in Zuora

Performance degradation on Data Query in APAC Central Sandbox environment

Resolved Minor

April 18, 2025 - Started 7 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Our team is investigating this issue with priority.

Latest Updates ( sorted recent to last )

MONITORING 7 days ago - at 04/18/2025 10:48AM

A fix has been implemented. We are monitoring the status.

INVESTIGATING 7 days ago - at 04/18/2025 04:26AM

Our team is investigating this issue with priority.

Latest Zuora outages

Internal server error when opening Customer Accounts in the Zuora UI - about 1 month ago

Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9) - about 1 month ago

Delay in Notifications - about 2 months ago

Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants. - about 2 months ago

Zuora Knowledge Center is Unavailable - about 2 months ago

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