Cloud Providers Health Report - September 2022

[UPDATE] Check our July 2023 report.

Check our September 2022 health report on the top most popular cloud providers. We analyze the health of the cloud providers based on the number of outages and problems during the month. The source of the data is made available by the cloud providers themselves via their status page. We normalize it and use it to generate the report.

Please analyze the information with a grain of salt as each provider has their own framework for reporting incidents, and in no way one provider having more outages, means that they are worse than any other. Also we are comparing providers with very different sizes and market share.

In this report, we compare AWS, Azure, DigitalOcean, Fly.io, Heroku, Linode, Netlify, Vercel according to their reported outages.

AWS

Metrics

Total Incidents: 8
0 MAJOR 8 MINOR
Total Outage Time: ~16.0 hours
Average Outage Time Per Incident: 120 minutes
Weekday with most problems: Wednesday with 4 outages

List of Outages

09/09MINORIncreased API Error Rates and Latency
14/09MINORIncreased API Error Rates
19/09MINORIncreased Route 53 Health Check API latency
22/09MINORIncreased API error rates
28/09MINORIncreased API Error Rates
28/09MINORIncreased Invoke Error Rates
28/09MINORIncreased API errors
29/09MINORIncreased Error rates and Latencies

Azure

Metrics

Total Incidents: 3
0 MAJOR 3 MINOR
Total Outage Time: ~13.5 hours
Average Outage Time Per Incident: 269 minutes
Weekday with most problems: Wednesday with 3 outages

List of Outages

07/09MINORAzure Cosmos DB - North Europe - Investigating
07/09MINORAzure Front Door - Connectivity issues
07/09MINORAzure Front Door - Connectivity issues

DigitalOcean

Metrics

Total Incidents: 9
0 MAJOR 9 MINOR
Total Outage Time: ~12.0 hours
Average Outage Time Per Incident: 80 minutes
Weekday with most problems: Tuesday and Wednesday with 3 outages

List of Outages

01/09MINORCloud Control Panel
02/09MINORCloud Control Panel
06/09MINORNetworking in LON1
07/09MINORContainer Registry Errors
07/09MINORMongo Managed Databases Creation
14/09MINORNetwork Connectivity in LON1
15/09MINORNetwork Connectivity in LON1
27/09MINORDroplet Console for New Droplets
27/09MINORDroplet Creation in AMS3

Fly.io

Metrics

Total Incidents: 11
0 MAJOR 11 MINOR
Total Outage Time: ~16.0 hours
Average Outage Time Per Incident: 87 minutes
Weekday with most problems: Thursday with 4 outages

List of Outages

01/09MINORMaintenance on YYZ WireGuard Gateway
04/09MINOREmergency volume array maintenance in IAD
05/09MINORIncreased error rate on registry.fly.io
06/09MINORConnection errors for non-standard ports (80/443)
13/09MINORSlow API response times
15/09MINORElevated API Errors
15/09MINORVM network connectivity in LHR and IAD
20/09MINORDashboard connectivity issues
23/09MINORSome apps failing to deploy
28/09MINORDeploys failing to complete
29/09MINORMachines API offline

Heroku

Metrics

Total Incidents: 5
1 MAJOR 4 MINOR
Total Outage Time: ~24.0 hours
Average Outage Time Per Incident: 287 minutes
Weekday with most problems: Thursday and Wednesday with 2 outages

List of Outages

08/09MINORDatabase unavailable for Heroku Connect in Virginia region
15/09MINORIssues with Heroku container builds
19/09MINORIssues accessing status site
28/09MINORHelp site maintenance scheduled on Sept 29, 2022 at 11:30 UTC
28/09MAJORIssues with upstream provider

Linode

Metrics

Total Incidents: 6
1 MAJOR 5 MINOR
Total Outage Time: ~16.9 hours
Average Outage Time Per Incident: 168 minutes
Weekday with most problems: Wednesday with 3 outages

List of Outages

11/09MINORService Issue - Object Storage in Atlanta Data Center
13/09MAJORService Issue - Block Storage Sydney
14/09MAINTENANCEConnectivity Issue - Singapore
21/09MINORService Issue - Website and Cloud Manager
24/09MINORService Issue - Lish
28/09MINORSupport Phone Outage

Netlify

Metrics

Total Incidents: 8
0 MAJOR 8 MINOR
Total Outage Time: ~4.8 hours
Average Outage Time Per Incident: 35 minutes
Weekday with most problems: Sunday, Monday and Thursday with 2 outages

List of Outages

01/09MINORIncreased errors and latencies across the High-Performance Edge Network
12/09MINORIncrease in Failed Builds
13/09MINORIncreased errors in form submissions and email notifications.
18/09MINORIncreased latency and errors on the Enterprise Load Balancer serving High Performance Edge
19/09MINORHosted DNS records not changeable
22/09MINORConnection Timeouts on Standard Edge Network Load Balancer.
23/09MINORAPI and Build System Degradation
25/09MINORIncreased Errors and Latency on Origin, Standard and High-Performance Edge, API, and Build System

Vercel

Metrics

Total Incidents: 4
0 MAJOR 4 MINOR
Total Outage Time: ~7.8 hours
Average Outage Time Per Incident: 117 minutes
Weekday with most problems: Sunday, Monday, Thursday and Friday with 1 outage