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Resolved Major Platform Outage
We are currently investigating a suspected platform outage. Currently all endpoints on 7digital's API are unavailable, 7digital engineers are investigating the cause and we'll provide further information as soon as it's available.
Resolved Major Download API Outage
Dear Clients, The Download APIs are currently down due to an outage. Streaming and Media Transfer endpoints are not affected. A new EC2 instance is being set up by the Tech team. Further updates will be announced as soon as they become available. If you have any questions, please create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
Resolved Minor Platform Degradation
Dear Clients, Since 9.20am GMT we saw a degradation across all APIs. Engineers on-call are currently investigating the issue and are taking action to further stabilise the platform. A further update will be communicated in due course. If you have any questions, please create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
Resolved Maintenance Partial Ingestion Issue
This week we released a fix for an ingestion issue which had been causing some releases to fail ingestion. As a consequence of this fix some content is now being moved from our delivery platform too quickly, resulting in partial or no ingestion of affected releases. This is only affecting suppliers on automated ingestion. Our team are aware of the issue and are currently working on a resolution. Once the issue has been resolved we'll re-ingest all affected releases. Until this issue has been confirmed as resolved please raise tickets for any priority content released on Friday October 29th which is not already available and is delivered by a supplier on automated ingestion. Priority tickets can be raised here: https://7digitalops.atlassian.net/servicedesk/customer/portal/6/group/12/create/209
Resolved Minor UMG Feed Delay
We are currently experiencing a delay with processing UMG content. At 8pm 01/07 a bug was detected in the UMG Teleporter application causing a backlog of content to develop on their side. Therefore as a result, content delivered between 8pm 01/07 and 11am 02/07 may be delayed from entering the daily feeds. A fix has been deployed and UMG have been notified of the issue. We are currently processing the backlog.
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