This chart provides user-reported problems for 7digital in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official 7digital status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last 7digital outages and possible affected you.
Minor Resolved · 3 months ago · lasted about 1 hour
Dear Clients, We are currently seeing a degradation of service across most APIs. This issue is only affecting uncached media as cache hits are served from our CDN and are therefore unaffected. Our on call support engineers are currently investigating the issue and taking action to further stabilise the platform. Once we have completed analysis of the issue we'll send an additional notice out with further details. Further notices will be sent regarding this incident as they become available. With best regards, 7digital Client SuccessTeam
Major Resolved · 7 months ago · lasted 36 minutes
Dear clients, The 7digital Playlist Tool is currently unavailable. Once we have further updates we'll share them with additional announcements. You can subscribe to updates via email, webhooks and RSS feed on our statuspage (insert link). If you would like to receive SMS updates, please create a Service Desk ticket with the Client Success Team. If you have any questions, please create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
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Major Resolved · 9 months ago · lasted about 9 hours
We are currently investigating a suspected platform outage. Currently all endpoints on 7digital's API are unavailable, 7digital engineers are investigating the cause and we'll provide further information as soon as it's available.
Major Resolved · 9 months ago · lasted less than a minute
Dear Clients, The Download APIs are currently down due to an outage. Streaming and Media Transfer endpoints are not affected. A new EC2 instance is being set up by the Tech team. Further updates will be announced as soon as they become available. If you have any questions, please create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
Minor Resolved · 11 months ago · lasted about 1 month
Dear Clients, Since 9.20am GMT we saw a degradation across all APIs. Engineers on-call are currently investigating the issue and are taking action to further stabilise the platform. A further update will be communicated in due course. If you have any questions, please create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
Maintenance Resolved · over 1 year ago · lasted 5 months
Partial Ingestion Issue
This week we released a fix for an ingestion issue which had been causing some releases to fail ingestion. As a consequence of this fix some content is now being moved from our delivery platform too quickly, resulting in partial or no ingestion of affected releases. This is only affecting suppliers on automated ingestion. Our team are aware of the issue and are currently working on a resolution. Once the issue has been resolved we'll re-ingest all affected releases. Until this issue has been confirmed as resolved please raise tickets for any priority content released on Friday October 29th which is not already available and is delivered by a supplier on automated ingestion. Priority tickets can be raised here: https://7digitalops.atlassian.net/servicedesk/customer/portal/6/group/12/create/209
Minor Resolved · over 1 year ago · lasted 9 months
UMG Feed Delay
We are currently experiencing a delay with processing UMG content. At 8pm 01/07 a bug was detected in the UMG Teleporter application causing a backlog of content to develop on their side. Therefore as a result, content delivered between 8pm 01/07 and 11am 02/07 may be delayed from entering the daily feeds. A fix has been deployed and UMG have been notified of the issue. We are currently processing the backlog.
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