Check if Viva Wallet is down, recent outages, user-reported issues, and outages map.
Viva Wallet is working normally
Last checked from Viva Wallet's status page a few minutes ago
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 199 incidents since started monitoring Viva Wallet status in February 2021. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Mar 23, 2025
11:35 AM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | about 2 hours |
|
Jun 08, 2024
12:01 PM EDT
|
Minor | Degraded performance on 3DS flow | about 1 hour |
|
May 16, 2024
08:19 AM EDT
|
Minor | Degraded Performance on vivawallet.com | about 1 hour |
|
May 03, 2024
05:19 AM EDT
|
Minor | Increased Outgoing Bank Transfer Rejections by bank: Alpha Bank Greece | about 7 hours |
|
Apr 28, 2024
07:15 AM EDT
|
Minor | Degraded Performance on vivawallet.om | 24 minutes |
|
Apr 10, 2024
05:45 PM EDT
|
Minor | Degraded Performance on Acquiring Flow | about 3 hours |
|
Mar 22, 2024
05:24 AM EDT
|
Minor | Degraded Performance on Registrations | about 1 hour |
|
Mar 21, 2024
12:12 PM EDT
|
Minor | Selfcare Sales Transaction Error Response | about 2 hours |
|
Mar 20, 2024
07:44 AM EDT
|
Minor | Customer Care phone service degradation | about 2 hours |
|
Mar 03, 2024
07:39 PM EST
|
Minor | Degraded performance on transaction flow. Affected country Belgium | 36 minutes |
George
I cant log in on the web, and i cant open the app
Harry
Transaction failed. Over and over. Money is there. Details correct.
Waleed
This message « There was a problem with the connection to VivaWallet, please check your data and try again.«
Gokhan
viva.com app still not working.
James
More problems this morning with viva wallet time for a change? i think after the last few days and what it's showed our company is that the lack of customer service "Poor at Best" no accountability no updates and nothing from them on there site i wonder why ? Anyway No more .....
Charly
Payments STILL not working. Unable to log into app or website to open customer service chat. Zero communication on their behalf
D
Unable to connect to the application and website. Customers can't buy anything, error 404. The problem has been there since yesterday...
Ardit
DNS issues, customers can't make payments, need to flush dns locally to get access to backend.
Gokhan
POS device can't recieve transactions last 5 hrs. Can't login to viva.com app (android). Can't login to website. Security warning while opening the landing page (Chrome). 45 min of waiting for customer support and no response. But according to viva.com , all the systems are working fine, yeah my ...
Jing
The app doesn't operate online at the moment, many customers tried to pay but they couldn't. Viva Wallet's app is not working properly, it always say "ERREUR RESEAU".
George
Viva is down since yesterday. Can not accept payments nor access the application.
Alina
Had yesterday transaction issues and POS malfunctioning, seemed like things were good again in the evening, but today apps are broken again.
Dani
Viva wallet is still down and unable to process online transactions. Very frustrating as their own site claims everything is operational!
Dan
Viva wallet is still down payments still not going though.
Gehna
Website not working, I can’t access my money.
JonG
Unable to login, or access to app.
Iliyan
Not login in the app and web. Pos not accepting payments.
Matt
I cannot receive payments
Ricky
Home page can be loaded. But unable to login to account. Also customer are unable to make payments. When you click login, it says "Server Error 404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."
John
Terminal not connecting and unable to login to profile on website
Jonathan
Will not let me login on either Edge or Chrome, says connection isn't secure. Also cannot login on the app either.
Thomas
I can't connect or receive payments
vasileios
server error i cant connect to my account or to my terminals
Franz
Not possible to connect, terminals not working !
Eleni
After I log in, the app is not working and closes.
Athanasios
Message says "something went wrong"
Luiza
Can't pay on Legion of Vapers
Bogdan
Not working anymore to make orders
Laurence
App won’t open, login screen is glitching
Dimi
Constant failed transaction with Eurobank Credit Card. Other providers work.
Alex
Can't log in. Totally unfunctional
| Component | Status |
|---|---|
| Self Care | OK |
| Checkouts | OK |
| Viva Wallet Cards | OK |
| Card Terminals | OK |
| API | OK |
| Server Notifications | OK |
| Bill Payments | OK |
| Local Payments | OK |
| Acquiring - Global | OK |
| Card Issuers - Greece | OK |
| Card Issuers - United Kingdom | OK |
| Card Issuers - Belgium | OK |
| Card Issuers - Romania | OK |
| Card Issuers - Cyprus | OK |
| Customer Care | OK |
| Merchant Sandbox | OK |
| Developer Portal | OK |
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Viva Wallet isn't down. You can check Viva Wallet status and incident details on the top of the page. IsDown continuously monitors Viva Wallet official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Viva Wallet is currently operational. You can check Viva Wallet status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Viva Wallet being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Viva Wallet official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Viva Wallet last outage was on June 08, 2024 with the title "Degraded performance on 3DS flow"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Viva Wallet and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Viva Wallet with maximum flexibility
IsDown monitors Viva Wallet for major outages. A major outage is when Viva Wallet experiences a critical issue that severely affects one or more services/regions. When Viva Wallet marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Viva Wallet status page for minor outages. A minor outage is when Viva Wallet experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Viva Wallet status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Viva Wallet publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Viva Wallet and all their 31 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Viva Wallet and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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