Outage in 8x8

8x8 Analytics scheduled email reports not being received

Resolved Minor
January 31, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 has Identified an issue with  Analytics scheduled reports and emails. The email is currently not being received for any report scheduled to be run as of 10:00 AM Eastern (3:00 PM GMT). We are currently working to restore the automated email reports and will provide updates as they become available. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 
Components affected
8x8 Analytics 8x8 Analytics 8x8 Analytics
Latest Updates ( sorted recent to last )
IDENTIFIED 4 months ago - at 01/31/2024 03:00PM

8x8 has Identified an issue with  Analytics scheduled reports and emails. The email is currently not being received for any report scheduled to be run as of 10:00 AM Eastern (3:00 PM GMT). We are currently working to restore the automated email reports and will provide updates as they become available. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 

IDENTIFIED 4 months ago - at 01/31/2024 05:16PM

8x8 is working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 10:00 AM Pacific (6:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience. 

INFORMATIONAL 4 months ago - at 01/31/2024 06:05PM

8x8 is still working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 11:00 AM Pacific (7:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.

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