Outage in 8x8
Call recordings not appearing
Resolved Minor
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Outage Details
Components affected
8x8 WorkM (VOM) 8x8 Contact Center HK1 8x8 Contact Center SY1 8x8 Deskphones 8x8 Endpoints 8x8 AP1 8x8 Inbound 8x8 AU1 8x8 WorkD (VOD) 8x8 Work Calling 8x8 Contact Center 8x8 Contact Center Login Authentication Services and Administration Portal 8x8 APAC 8x8 OutboundLatest Updates ( sorted recent to last )
8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.
8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.
We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.We are processing the old recordings. We will provide further updates once this is complete.
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