Outage in 8x8

Resolved - Brief interruption to Contact Center in APAC region

Resolved Minor
February 19, 2025 - Started 8 months ago - Lasted 22 minutes
Official incident page

Incident Report

8x8 had identified and resolved an issue that caused some call to not connect in our APAC AU1 contact center cluster.  Symptoms included calls not connecting and agents stuck in "establishing connection". 8x8 has observed recovery and is currently monitoring to ensure full restoration. 
Components affected
8x8 Contact Center 8x8 AU1 8x8 Contact Center SY1 8x8 APAC

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Latest Updates ( sorted recent to last )
MONITORING 8 months ago - at 02/19/2025 10:23PM

8x8 had identified and resolved an issue that caused some call to not connect in our APAC AU1 contact center cluster.  Symptoms included calls not connecting and agents stuck in "establishing connection". 8x8 has observed recovery and is currently monitoring to ensure full restoration. 

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