Outage in 8x8

Microsoft Teams Direct Routing Issues in AU

Resolved Minor
February 21, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have received reports that Microsoft Teams Direct Routing endpoints are not able to make or receive calls. We are investigating and will provide updates as soon as possible. As a workaround, please use the 8x8 Work applications.
Components affected
8x8 WorkD (VOD) 8x8 WorkM (VOM) 8x8 Deskphones 8x8 Endpoints 8x8 Work Calling 8x8 APAC
Latest Updates ( sorted recent to last )
INVESTIGATING 3 months ago - at 02/21/2025 04:47AM

We have received reports that Microsoft Teams Direct Routing endpoints are not able to make or receive calls. We are investigating and will provide updates as soon as possible. As a workaround, please use the 8x8 Work applications.

INFORMATIONAL 3 months ago - at 02/21/2025 04:58AM

We are seeing resolution across the affected Teams endpoints. We are continuing to monitor to ensure full functionality.

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