Outage in Abstract

Unable to create branches, open files following Abstract update

Resolved Minor
October 13, 2022 - Started over 1 year ago - Lasted about 22 hours
Official incident page

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Outage Details

Some users are reporting problems creating branches and opening files after updating Abstract to version 98.2.0. We're investigating this, but in the meantime we recommend reinstalling Abstract version 94.1.14 so that you can get back to work as quickly as possible: https://downloads.goabstract.com/mac/Abstract-98.1.14.zip
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/14/2022 02:14PM

It appears this issue was likely affecting users with M1/M2 (ARM) Macs. We've released an updated version of the desktop app (98.2.1) and are monitoring the version to ensure it resolves the issue.

INVESTIGATING over 1 year ago - at 10/13/2022 10:10PM

Some users are reporting problems creating branches and opening files after updating Abstract to version 98.2.0. We're investigating this, but in the meantime we recommend reinstalling Abstract version 94.1.14 so that you can get back to work as quickly as possible: https://downloads.goabstract.com/mac/Abstract-98.1.14.zip

Latest Abstract outages

Scheduled Maintenance 1am-2am PST on Friday Nov 17 - 5 months ago
Some users unable to access Abstract - 8 months ago
Some users seeing issues with syncing projects, viewing / creating branches, and updating / viewing collections and files - about 1 year ago
Some users reporting an inability to load collections / generic "Something went wrong" error - over 1 year ago
Issues with displaying collections, missing files, and other errors in Abstract desktop and web app - over 1 year ago

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