Outage in Abstract

Some users reporting an inability to load collections / sync changes

Resolved Major
August 13, 2024 - Started 4 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Some users are reporting an inability to load collections and / or a receiving a generic `Something went wrong` error when working in Abstract. We're actively investigating and will let you know when we have more information.
Components affected
Abstract Web App
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/14/2024 08:27PM

We've identified an issue with a third party service that was causing problems with syncing projects, creating and viewing branches, and with updating and viewing collections and files for some users.

We have resolved the issue and will continue monitoring.

Please let us know if you are still experiencing any issues or have any additional questions.

MONITORING 4 months ago - at 08/14/2024 03:43PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 08/14/2024 02:07AM

Investigation is still underway. Further updates will be provided as information becomes available.

INVESTIGATING 4 months ago - at 08/13/2024 11:41PM

We're actively investigating and will provide an update when we have more information.

INVESTIGATING 4 months ago - at 08/13/2024 10:24PM

Additional reports indicate issues opening branches, syncing changes, and generating previews. We're actively investigating and will let you know when we have more information.

INVESTIGATING 4 months ago - at 08/13/2024 09:16PM

Some users are reporting an inability to load collections and / or a receiving a generic `Something went wrong` error when working in Abstract. We're actively investigating and will let you know when we have more information.

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