Outage in Abstract

Some users reporting an inability to load collections / generic "Something went wrong" error

Resolved Minor
November 03, 2022 - Started over 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

Some users are reporting an inability to load collections and / or a receiving a generic `Something went wrong` error when working in Abstract. We're actively investigating and will let you know when we have more information.
Components affected
Abstract Web App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/04/2022 03:30PM

We've determined that a small portion of our servers wasn't managing data traffic correctly. We've applied a fix and are working to mitigate similar issues in the future. If you have collections that still aren't showing artboards correctly, making a small change to any artboard in the collection, committing the change, and merging the branch should refresh the collection so it's fully up to date.

MONITORING over 1 year ago - at 11/03/2022 06:21PM

We've identified the issue affecting collections and generic errors, deployed a fix, and we're monitoring its effectiveness.

INVESTIGATING over 1 year ago - at 11/03/2022 04:46PM

Some users are reporting an inability to load collections and / or a receiving a generic `Something went wrong` error when working in Abstract. We're actively investigating and will let you know when we have more information.

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