Resolved Facebook PM & Instagram DM Issue
We are facing an issue with users not being able to reply to Facebook PMs' older than 24 hours with the error message (#100) Cannot tag messages with 'HUMAN_AGENT' without prior approval (code 100, subcode 2018276) And for Instagram DM's replying to them may fail with the error message: (#10) App doesn't have Human Agent Tag Access (code 10, subcode 2534044) We are working closely with Facebook to resolve this issue. We will update date this status with any further developments. We apologise for this inconvenience.
Resolved Twitter media post failure.
Some of our customers have reported seeing an error when trying to publish posts to Twitter with a video or image attached. You may see a warning that the post failed with the following error: Status code: 503, reason phrase: Service Unavailable We're currently investigating the error and will update as soon as we can.
Resolved Facebook Outage
We are currently impacted by an issue with Facebook https://developers.facebook.com/status/dashboard/ This is prevent logging to Agorapulse with Facebook (but email/ password is working perfectly) and also connecting Facebook Pages and Instagram accounts. We are closely monitoring this and will update you as soon as we have more information. We apologise for this inconvenience.
Resolved Instagram Outage
We are currently facing an issue with Instagram publishing due to what appears to be downtime on Instagram. You may see either of these errors Publishing : Facebook error: An unexpected error has occurred. Please retry your request later. (code 2, subcode null) 'null - null' (5 retries) Or when trying to reply: Error while publishing a comment on Instagram. Received Facebook error response of type OAuthException: This API call does not support the requested response format (code 20, subcode 1772107) 'Instagram Comment Not Added - Your Instagram comment was not added - please try again' We are sorry for this inconvenience and will update you when things return to normal
Resolved Facebook: posts and comments are randomly failing to publish
We are aware of an issue with Facebook's network randomly affecting posts in the publisher and replies to comments within the inbox. They have this current bug open https://developers.facebook.com/support/bugs/448867966487671/ and have updated their status page here https://developers.facebook.com/status/dashboard/ with a degraded performance. During this time, you might see the following publishing error: "Facebook error: Please reduce the amount of data you're asking for, then retry your request (code 1, subcode null) 'null - null'" Please be aware that despite this error message, your content and reply may still be successfully published to Facebook. We will continue to update this incident when we have more information from Facebook
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