Outage in Airbase

Issues with creating SVB cards

Resolved Minor
June 12, 2023 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Customers using SVB cards are unable to create new virtual cards from Airbase dashboard. We are working with SVB to get this resolved.
Components affected
Airbase Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/12/2023 06:36PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 06/12/2023 05:47PM

Card creation is working now. Issues still exist with viewing a card's available balance and editing the spend limit.

IDENTIFIED 11 months ago - at 06/12/2023 02:13PM

We received confirmation from SVB team that this issue is related to an ongoing incident with MasterCard.

IDENTIFIED 11 months ago - at 06/12/2023 01:26PM

We are continuing to work with SVB on a fix for this issue.

IDENTIFIED 11 months ago - at 06/12/2023 01:25PM

Customers using SVB cards are unable to create new virtual cards from Airbase dashboard. We are working with SVB to get this resolved.

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