Outage in Akamai Identity Cloud

Possible Event Delivery and SMS Service Degradation Issues

Resolved Minor
November 25, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

Our cloud service provider is currently experiencing issues which may affect Akamai Identity Cloud SMS, Event Delivery, Customer Insights and Console Audit Logs services. Delays or retries may be required to ensure successful SMS delivery. Delayed events will be delivered after vendor services are fully restored. Identity Cloud core services are operating normally, however.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 11/26/2020 11:02AM

Incident has been resolved, all systems operate normally.

MONITORING over 3 years ago - at 11/26/2020 11:01AM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 11/25/2020 10:24PM

Our cloud service provider is currently experiencing issues which may affect Akamai Identity Cloud SMS, Event Delivery, Customer Insights and Console Audit Logs services. Delays or retries may be required to ensure successful SMS delivery. Delayed events will be delivered after vendor services are fully restored. Identity Cloud core services are operating normally, however.

Latest Akamai Identity Cloud outages

API timeouts and error rate - over 2 years ago
Customer Insights login issues - over 2 years ago
Hosted Login increased error rate - almost 3 years ago
Customer Insights unavailable - about 3 years ago
Possible intermittent API call timeouts or latency - over 3 years ago

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