Outage in Akeneo

PIM intermittent issue

Resolved Minor
December 15, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We are currently experiencing intermittent issues. Some users may experience slow loading times or difficulty accessing certain pages, API or Search Grid. Our team is aware of the issue and is working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue. Impacted region: - Australia - Asia - Europe
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/15/2022 11:16PM

The incident has been resolved.

MONITORING over 1 year ago - at 12/15/2022 09:26PM

A fix has been implemented and we are monitoring the results.
Thanks for your patience

IDENTIFIED over 1 year ago - at 12/15/2022 11:59AM

We have identified the issue and it appears that 4% of our production is currently impacted.
We are working on a resolution and will provide updates as soon as possible.

INVESTIGATING over 1 year ago - at 12/15/2022 09:27AM

We are currently experiencing intermittent issues.
Some users may experience slow loading times or difficulty accessing certain pages, API or Search Grid.
Our team is aware of the issue and is working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we resolve the issue.
Impacted region:
- Australia
- Asia
- Europe

Latest Akeneo outages

Certificate Issue with API call - about 1 month ago
Degraded email from the PIM, Shared Catalogs and Onboarder - 5 months ago
Degraded response time on our API - 6 months ago
Issues on some asset collection arrangement - 9 months ago
Asset collection ordering is not working properly - 9 months ago

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