Outage in Alert Logic

Impact to Network IDS appliances in all regions

Resolved Major
September 28, 2023 - Started 7 months ago - Lasted 4 days
Official incident page

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Outage Details

We have identified an issue affecting Network IDS appliance reporting and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.
Components affected
Alert Logic Network IDS Alert Logic Network IDS Alert Logic Network IDS
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/02/2023 05:00PM

Following an extended period of monitoring, this incident is now resolved. If you experience any further issues, please contact support@alertlogic.com.

MONITORING 7 months ago - at 09/28/2023 06:45PM

We have found that this issue impacted a subset of Network IDS appliances, spanning the period of September 15th until resolution on September 28th. Customers impacted by this issue may notice delayed timestamps in event data and any resulting incidents. This incident will remain in a monitoring state as we continue to review the fix.

IDENTIFIED 7 months ago - at 09/28/2023 03:14PM

We are seeing improvements to the health of affected appliances and continue to address this issue.

IDENTIFIED 7 months ago - at 09/28/2023 01:51PM

We continue to address this issue and are nearing resolution.

IDENTIFIED 7 months ago - at 09/28/2023 12:30PM

We continue to work on this issue.

IDENTIFIED 7 months ago - at 09/28/2023 11:46AM

We have identified an issue affecting Network IDS appliance reporting and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

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