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Outage in Anaplan

Platform Alerts

Resolved Major
October 31, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue resulting in customers in EU3 experiencing intermittent issues when running API integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/31/2023 12:15PM

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

MONITORING over 2 years ago - at 10/31/2023 12:11PM

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

INVESTIGATING over 2 years ago - at 10/31/2023 11:55AM

We have gone through some mitigation processes and are currently monitoring.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

INVESTIGATING over 2 years ago - at 10/31/2023 11:30AM

We are currently investigating an issue resulting in customers in EU3 experiencing intermittent issues when running API integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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