Outage in AppRiver

Duplicated Quarantine Message Reports being generated

Resolved Minor
August 17, 2023 - Started 9 months ago - Lasted about 1 month
Official incident page

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Outage Details

We are that our customers are seeing duplicated QMR's being generated to themselves. We confirmed this behavior was due to a overnight deploy that re-triggered the generation of QMR's. There should be no more generating but we are currently monitoring to ensure the system returns to being fully operational.
Components affected
AppRiver Email Security
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/21/2023 02:58AM

This incident has been resolved.

MONITORING 9 months ago - at 08/17/2023 12:03PM

We are that our customers are seeing duplicated QMR's being generated to themselves. We confirmed this behavior was due to a overnight deploy that re-triggered the generation of QMR's. There should be no more generating but we are currently monitoring to ensure the system returns to being fully operational.

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