Outage in AppRiver

DKIM signing for Email Threat Protection

Resolved Minor
January 31, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

Need to monitor AppRiver outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including AppRiver, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of the Gmail requirements of the authentication changes for the requirements of bulk senders to require DKIM/SPF/DMARC values for anyone who sends 5,000+ emails to gmail.com recipients per day. We have enabled the availability of DKIM signing on outbound messages that pass through our Email Threat Protection Smart hosts. These settings are within the Customer Portal for DKIM signing and will be able to generate your DKIM keys and activate it once added to your DNS properly and will be under the “Account Management”->”DKIM” section. The below Knowledge Bases will walk you through this.

What is DKIM/DMARC:

https://support.zixcorp.com/app/answers/detail/a_id/943

DKIM signing instructions for Customer Portal:
https://support.zixcorp.com/app/answers/detail/a_id/1715

For the DMARC record, those would be created and added as well once your DKIM key is activated to add to your DNS to create your DMARC record.

Guide for DMARC setup:

https://support.zixcorp.com/app/answers/detail/a_id/2878

We would also want to ensure you have included our SPF in your current domain’s lookup and your SPF records for your services can be found in the below KB.

https://support.zixcorp.com/app/answers/detail/a_id/1606/kw/spf

We have included the guidelines for Google in the below blog posting:

https://blog.google/products/gmail/gmail-security-authentication-spam-protection/

If you have any further questions or concerns, please contact our support team and would be happy to assist further.

Components affected
AppRiver Email Security
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/01/2024 07:08PM

Closing out due to a formal notification going to customers is being drafted.

MONITORING 3 months ago - at 01/31/2024 06:53PM

We are aware of the Gmail requirements of the authentication changes for the requirements of bulk senders to require DKIM/SPF/DMARC values for anyone who sends 5,000+ emails to gmail.com recipients per day.  We have enabled the availability of DKIM signing on outbound messages that pass through our Email Threat Protection Smart hosts. These settings are within the Customer Portal for DKIM signing and will be able to generate your DKIM keys and activate it once added to your DNS properly and will be under the “Account Management”->”DKIM” section.   The below Knowledge Bases will walk you through this.
What is DKIM/DMARC:
https://support.zixcorp.com/app/answers/detail/a_id/943
DKIM signing instructions for Customer Portal:
https://support.zixcorp.com/app/answers/detail/a_id/1715
 
For the DMARC record, those would be created and added as well once your DKIM key is activated to add to your DNS to create your DMARC record.
Guide for DMARC setup:
https://support.zixcorp.com/app/answers/detail/a_id/2878
We would also want to ensure you have included our SPF in your current domain’s lookup and your SPF records for your services can be found in the below KB.
https://support.zixcorp.com/app/answers/detail/a_id/1606/kw/spf
We have included the guidelines for Google in the below blog posting:
https://blog.google/products/gmail/gmail-security-authentication-spam-protection/
 
If you have any further questions or concerns, please contact our support team and would be happy to assist further. 
 

The easiest way to monitor AppRiver and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime