Outage in AskCody

Degraded Performance - Room Management Portal

Resolved Minor
November 10, 2023 - Started 6 months ago - Lasted 11 days
Official incident page

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Outage Details

Affected Users: Room Management Portal Users Region: Global We are aware of an issue with the Room Management Portal and are currently investigating. Users may experience this issue as being unable to edit, add or delete Exchange calendars to the AskCody Management Portal. This issue should not affect daily operations, as existing calendars and configurations are fully operational. The next update will be provided once solved, or otherwise no later than: 13/11/2023 10:00 CEST
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/21/2023 07:27AM

This incident has been resolved.

IDENTIFIED 6 months ago - at 11/20/2023 07:09AM

We are continuing to work on a fix for this issue.

The next update will be provided once solved, or otherwise no later than: 24th of November, 2023

IDENTIFIED 6 months ago - at 11/16/2023 08:51AM

We are continuing to work on a fix for this issue.

The next update will be provided either once the fix has been implemented, or else no later than: 20/11/2023 10:00 CEST

IDENTIFIED 6 months ago - at 11/15/2023 07:37AM

We are working on implementing the fix, and we will notify everyone with an update on the Status Page, once implemented.

The next update will be provided no later than: 16/11/2023 10:00 CEST

IDENTIFIED 6 months ago - at 11/14/2023 07:11AM

We have progressed in creating the required fix to solve this issue, but we are still working on it.
The next update will be provided once solved, or otherwise no later than: 15/11/2023 10:00 CEST

IDENTIFIED 6 months ago - at 11/13/2023 08:51AM

The issue has been identified, and we are working on a fix to solve it.
As stated in the previous update, this issue will not affect daily operations, as existing calendars and configurations are fully operational.

The next update will be provided once solved, or otherwise no later than: 14/11/2023 10:00 CEST

INVESTIGATING 6 months ago - at 11/10/2023 08:34AM

Affected Users: Room Management Portal Users
Region: Global

We are aware of an issue with the Room Management Portal and are currently investigating.
Users may experience this issue as being unable to edit, add or delete Exchange calendars to the AskCody Management Portal.
This issue should not affect daily operations, as existing calendars and configurations are fully operational.

The next update will be provided once solved, or otherwise no later than: 13/11/2023 10:00 CEST

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