Is Barracuda Networks Down?

Minor · started 7 days ago

Emails re-scanned and re-processed on Email Gateway Defense (EGD) due to spam scoring logic correction

As previously indicated, at approximately 15:09pm UTC on May 22, 2023, a routine update to Email Gateway Defense's (EGD) spam scoring logic inadvertently caused customers' email scores to be increased by 2.9 points. This unfortunately led to a significant amount of email messages to be blocked as false positives. The spam rule update was reverted, however a large number of users needed to sign onto EGD redeliver their incorrectly blocked messages. Since then, Barracuda has worked to re-scan and re-process all emails that were incorrectly blocked (false positives), with the exception of emails where customers have since taken their own subsequent actions such as redelivery, deletion, etc. Our re-processing procedure, with these noted omissions, has now completed. If customers believe that our corrective actions have not fully resolved this issue, they are requested to contact Barracuda Customer Support. Again, we apologize for the inconvenience this issue has caused.

Major · started 13 days ago

Barracuda identified a vulnerability (CVE-2023-2868) in our Email Security Gateway appliance (ESG) on May 19, 2023.

Barracuda identified a vulnerability (https://nvd.nist.gov/vuln/detail/CVE-2023-2868) in our Email Security Gateway appliance (ESG) on May 19, 2023. A security patch to eliminate the vulnerability was applied to all ESG appliances worldwide on Saturday, May 20, 2023. The vulnerability existed in a module which initially screens the attachments of incoming emails. No other Barracuda products, including our SaaS email security services, were subject to this vulnerability. We took immediate steps to investigate this vulnerability. Based on our investigation to date, we’ve identified that the vulnerability resulted in unauthorized access to a subset of email gateway appliances. As part of our containment strategy, all ESG appliances have received a second patch on May 21, 2023. Users whose appliances we believe were impacted have been notified via the ESG user interface of actions to take. Barracuda has also reached out to these specific customers. We will continue actively monitor...

Minor · started 2 months ago

WAF-as-a-Service erroneous license emails

We are aware that some customers have received erroneous license violation emails from WAF-as-a-Service. Please ignore them, these are in error and no customer will have any licenced features deactivated. We have already stopped further emails from being sent. We are now investigating the cause and will update once this has been identified and resolved.

Major · 7 days ago · lasted about 12 hours

Service Outage for Barracuda Appliance Control

We are currently experiencing a service outage in Appliance Control “Web Interface” service. Appliance Control customers may not be able to manage the device from the cloud. Note: Using the local web interface, affected device can be managed.

Minor · 12 days ago · lasted about 10 hours

Barracuda Cloud-to-Cloud Backup - Degraded Backup Performance (US Region)

We are currently investigating an issue causing increased latency in backups, restores, and exports for some customers in the US region.

Minor · 14 days ago · lasted about 10 hours

Email Gateway Defense (EGD) experiencing login issue for end users on the React UI

The Email Gateway Defense (EGD) team is investigating login problems seen by users who are enabled on the new React platform. Users are seeing slow load times followed by an error reading "link to login is invalid." This is a timeout error for the UI only, mail-flow is unaffected.