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IsDown continuously monitor the official Barracuda Networks status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Barracuda Networks outages.
Number of Outages
10
Average Downtime
658 mins
Total Downtime
5268 mins
Since last incident
7 days
Minor · started 7 days ago
As previously indicated, at approximately 15:09pm UTC on May 22, 2023, a routine update to Email Gateway Defense's (EGD) spam scoring logic inadvertently caused customers' email scores to be increased by 2.9 points. This unfortunately led to a significant amount of email messages to be blocked as false positives. The spam rule update was reverted, however a large number of users needed to sign onto EGD redeliver their incorrectly blocked messages. Since then, Barracuda has worked to re-scan and re-process all emails that were incorrectly blocked (false positives), with the exception of emails where customers have since taken their own subsequent actions such as redelivery, deletion, etc. Our re-processing procedure, with these noted omissions, has now completed. If customers believe that our corrective actions have not fully resolved this issue, they are requested to contact Barracuda Customer Support. Again, we apologize for the inconvenience this issue has caused.
Major · started 13 days ago
Barracuda identified a vulnerability (https://nvd.nist.gov/vuln/detail/CVE-2023-2868) in our Email Security Gateway appliance (ESG) on May 19, 2023. A security patch to eliminate the vulnerability was applied to all ESG appliances worldwide on Saturday, May 20, 2023. The vulnerability existed in a module which initially screens the attachments of incoming emails. No other Barracuda products, including our SaaS email security services, were subject to this vulnerability. We took immediate steps to investigate this vulnerability. Based on our investigation to date, we’ve identified that the vulnerability resulted in unauthorized access to a subset of email gateway appliances. As part of our containment strategy, all ESG appliances have received a second patch on May 21, 2023. Users whose appliances we believe were impacted have been notified via the ESG user interface of actions to take. Barracuda has also reached out to these specific customers. We will continue actively monitor...
Minor · started 2 months ago
WAF-as-a-Service erroneous license emails
We are aware that some customers have received erroneous license violation emails from WAF-as-a-Service. Please ignore them, these are in error and no customer will have any licenced features deactivated. We have already stopped further emails from being sent. We are now investigating the cause and will update once this has been identified and resolved.
Major · 7 days ago · lasted about 12 hours
We are currently experiencing a service outage in Appliance Control “Web Interface” service. Appliance Control customers may not be able to manage the device from the cloud. Note: Using the local web interface, affected device can be managed.
Minor · 12 days ago · lasted about 10 hours
We are currently investigating an issue causing increased latency in backups, restores, and exports for some customers in the US region.
Minor · 14 days ago · lasted about 10 hours
The Email Gateway Defense (EGD) team is investigating login problems seen by users who are enabled on the new React platform. Users are seeing slow load times followed by an error reading "link to login is invalid." This is a timeout error for the UI only, mail-flow is unaffected.
Major · 15 days ago · lasted about 22 hours
The Email Gateway Defense (EGD) team is currently investigating an issue with the product UI showing a timeout error 504 to customers in the US region. Mail-flow is unaffected.
Minor · 15 days ago · lasted about 21 hours
Barracuda XDR experienced an issue that caused erroneous GLB.SM.UNI Log Monitoring Degradation alerts to be sent out for Windows servers. Monitoring of the servers was not impacted. We have solved the alerting issue and are monitoring to ensure the issue does not come back. If you have any additional issues, please reach out to the SOC. We understand this has an impact on your business, and we apologize for the inconvenience.
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