Outage in Basecamp / 37signals

Basecamp 3 iOS: App crashing repeatedly for some customers

Resolved Minor
May 24, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an incident with the latest release of the Basecamp 3 iOS app (3.18.0) that is causing the app to crash for some customers.
Components affected
Basecamp / 37signals Basecamp 4
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/24/2022 02:01PM

We have submitted a new build (3.18.1) of the Basecamp 3 iOS app to the Apple App Store. We will update here once this is approved and live.

IDENTIFIED almost 2 years ago - at 05/24/2022 01:42PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/24/2022 12:18PM

We are aware of an incident with the latest release of the Basecamp 3 iOS app (3.18.0) that is causing the app to crash for some customers.

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